Problem Payments

This page is dedicated to customers who have forgotten to follow the correct payment instructions provided in the email on how to pay.

Bank Transfer customers:

You have either forgotten to include the order number or to email in to us letting us know payment has been sent (or both!!)

To resolve this situation is to:

  1. Tell us the order number which was included in the original payment instruction email.
  2. Tell us the time, date and exact amount of payment.
  3. Send any evidence, including screenshots of the payment / PDF receipt from your digital banking to prove the payment was yours.

Cash customers:

If you send us cash in the post and do not include your order number or any details inside.

To resolve this situation is to:

  1. Send us the order number which was included in the original payment instruction email.
  2. Tell us the exact date and amount of payment.
  3. Tell us anything distinguishing about your envelope or contents.

If we still cannot identify your envelope from another envelope, then the funds will be donated to a charity of our choosing.