News

– Thursday 27th February, 2020 – Edit

Check the latest 1-star review from yesterday;

“Tony Boden
Instructions wasn’t clear ended up…
Instructions wasn’t clear ended up getting my d1ck stuck in a ceiling fan. Won’t be ordering again as now I’m like an action man”

We can’t all be as clever as this action man, a real wordsmith.

Until the UK competition have the guts to set up TrustPilot and be subjected to utter nonsense like this and still maintain a top notch score then there’s zero for us to worry about with a few Facebook trolls slandering our business.

We send out 175-250 grow kits each week, and even more in spores, cultures and supplies.  We are probably bigger than most even realise we are, if they were to just look at the number of reviews we have. It’s a minuscule amount of people that actually leave a review.

If we did have issues with our products, and made that many people mad – you can be sure they’d be straight on to TrustPilot to tell the world and our TrustPilot would be 97% Bad instead of 97% excellent (that it is right now!).

The maths speak for themselves.

We will be starting a new blog soon, as we need an outlet for some of the stuff like this which we have to go through so often. We tend to just get on with it, but the experiences on a regular basis is a strange mix of both hilarious and heartbreaking.  From the nicest stories people email us to absolute harassment and threats against us..

If we had a pound for every time we read an email from someone threatening to damage our TrustPilot (which people know we pride ourselves on) then we would be able to pay our electricity bills with it.  This can be as simple as you haven’t replied to the email they sent that morning.  It’s just absurd this world of e-commerce.

98% of people are awesome, just to be clear that we do receive some amazing communication also, that we hugely appreciate.. in fact, sometimes just reading some kind words from other human beings is what keeps us going.

In some other very positive news, we will soon be taking a 5 day hands-on training course in all things spawn and substrate production. So expect big things from us soon! We are just scratching the surface..

 

Ruth, Nick, Clive and team Cylocybe x

 

– Saturday 18th January, 2020

Emailing, bagging, labelling, measuring, filling, modifying, loading, sterilising, packing, posting and breaking records like a boss!

Our first week back has been an absolute record breaker!  Opening day had the equivalent orders of a typical week, and every day since the orders have been at double! Wow (but ouch!).

This picture shows what we got out yesterday… and there’s still so many orders we wanted to get out (around double) which we just couldn’t manage.  We are still within our 7 day dispatch promise for most orders and for the few we are not, we’re sure you can understand.

Mail bags

Our site draws in the most understanding customers, but on few occasions per week do we have some throwing toys out of prams because we haven’t got round to sending their parcels yet or they haven’t had a quick reply to an email they sent.. we know it’s due mostly to anxieties around being scammed by sites in the past because we hear this reason often.  Don’t sweat, we are as honest as they come and you’re in safe hands.

..Ever waited on a takeaway which is over an hour late and it’s cold, missing this and that, Pepsi instead of Irn Bru, tastes old and stale and is leaking everywhere?! Well, we’d rather send something out a bit later which is right, than rush to send something on time which is wrong or of bad quality.

In other news, we are unsure whether we will be able to keep offering the HPOO kits – in the bulk volumes we have had to make this week, the smell is not appreciated by us or the staff.  So unless we can all grow strong noses then it’s doubtful we will be continuing with them much longer.  We’ll see how it goes.. But that smell when you open up the hot sterilisers with the horse poo kits inside… (boke!)

The winners of the 3x 23L Presto Pressure Cookers:

Nas from Lancashire
Ian from West Yorkshire
David from London

They have all been contacted and the pressure cookers will be with them next week..
It was a lovely feeling to brighten up their day with some good news!

Ruth, Nick, Clive and team Cylocybe x

 

– Friday 10th January, 2020

Welcome to a new year with Cylocybe!

You will have noticed some changes to our site for 2020, with a bigger focus on made-to-order substrates and grow kits.  We have even more which will be going up over the coming days and weeks, but you are spoilt for choice already!  A full list of the changes you may notice or be curious about is listed below.  More importantly, we feel absolutely ready for this new year and we had the break we needed.  We are back and we are more motivated than ever and with lots more ideas for the very near future which we are working on as we speak!  Writing this news update an hour after launching the site and we can already see we are being bombarded with orders – you guys never forgot about us or switched elsewhere and for that we are hugely appreciative. 

Website changes:

– Many more grow kits and substrates have made a come back as managing production becomes easier with the increased dispatch extension promise
– Two brand new horse poo grow kits are now available
– More efficient ‘Contact Us’ setup utilizing different email domains for better customer service and priority management
– Realistic dispatch promise on all made to order products, like grow kits and substrates – covering ourselves for up to 7 days
– Small price increases were needed for grow kits – all of us have been breaking our backs to barely break even on them.. It was a choice of getting rid of them entirely, dropping the quality or increasing the price.  We chose the latter, of course!
– Neatened up product descriptions
– Layout changes to the website

Behind the scenes:

– New bespoke filling machine with dust extraction system for filling bags of perlite (previously a horrible, dusty job!)
– We now rent two shipping containers for extra storage
– We now own a transit van which will help us move stock between our premises and our shipping containers
– Increased the overall size of our office and packing rooms

p.s.  Today is a very special day for us, so we will be selecting three people who will each be receiving a brand new 23L Presto pressure cooker to further their venture into mycology – we ordered them specially from the USA for this.  The people selected will be a mixture of those who have ever purchased from us.  Two will be selected at random and another will be drawn from a hat of our most loyal customers.  The lucky folk will be contacted this weekend.

Here’s to a magical 2020!
Ruth, Nick, Clive and team Cylocybe x

 

– Monday 9th December, 2019

Hello to all of you!

We will now be having a break from accepting new orders until 10th January.

There has been a banner on our website for the past couple of weeks letting everyone know about these holiday dates and you guys have certainly been getting your orders in before our website is put on pause..

..We’re going to be working through all of these orders ASAP and getting them sent out to you this week.

A lot of you have emailed asking if orders will arrive before Christmas because you have bought them as presents – Don’t worry, they will be dispatched by us in plenty of time for you to gift the wonders of mushrooms to your loved ones!

Cylocybe continues to grow bigger with each month and we continue to be amazed by all the support we receive.
With this growth, of course comes a much heavier workload and longer hours.. so it’s absolutely crucial for us to have a break and try to avoid feeling completely burned out. We will come back with clearer, focused minds to further our efforts in bringing quality service and products to the mycology scene.

We have lots of exciting ideas for 2020 floating around in our heads.. New products, new tutorials (we hope to soon gain new skills in video and animation to really ramp up our grow guides to the next level) and work on ways to help our processes in the background, like speeding up dispatch times for you.

We won’t be checking our emails every day over this break and don’t guarantee any replies until we return on 10th January. Responding to the volume of emails we receive daily is a full time job in itself, so please understand that we also need time away from this.

If your email is absolutely urgent and cannot wait – Put ‘Urgent’ in the subject line and we will know to check it, but we have to ask that you please only use this for genuinely time-sensitive queries and respect our holiday time.

Our website will stay live, so that you can all still get access to our grow kit instructions and we also may be running a very special competition over the next couple of weeks to win a brand new 23L Presto Pressure Cooker – So definitely keep checking out the website for that!

2019 has been monumental for Cylocybe and we hope to continue this over the years to come with you all by our sides.

Thank you from the bottom of our hearts.
Ruth, Nick and Clive x

Oh, we have had a few requests recently for more pictures of Clive, so as not to disappoint the fans – Here’s our favourite photo of the year! – A wild Clive appears..

clive the cat in a tree

 

– Friday 1st November, 2019

We are running a bit late on dispatching orders this week, for which we apologise hugely.

It gets us down when we can’t get orders to you in time for the weekend, because we know how excited you are to get started with your projects.  It’s very rare for us to be in this situation at the end of a week and we are so sorry, knowing that there’ll be many disappointed folks out there..

On Wednesday night we were involved in an accident – our car slid off an icy country road late in the evening and smashed through a sturdy farm fence and steel gates.

Because of this, we’ve been having to try our hardest to keep up with dispatching orders and responding to emails, whilst dealing with our abysmal insurance provider (cheap insurance providers through brokers – avoid them if you can!) – and considering we have very limited time as it is running Cylocybe, this has all resulted in delays for some orders.

Trust us when we say we feel guilty – and please know that we always do our best.

We will be working all weekend to catch up on lost time and will be back to normal by Monday or Tuesday.

If you have sent an email and haven’t had a reply – please don’t stress, we’ll get back to you ASAP.

Thank you
Ruth and Nick

 

– Friday 18th October, 2019

All work and no development makes Cylocybe a dull site.
All work and no development makes Cylocybe a dull site.
All work and no development makes Cylocybe a dull site.

We’re taking a short break from orders next week:

When:  Monday, 21st October at 00:00 (GMT)
Until:  Monday 28th October at 00:00 (GMT)

During this time, you won’t be able to add items to the basket as the checkout will be disabled.  The rest of the site will work as per usual and you can still browse around and read guides, etc.

We’ll continue to dispatch orders until all the payments come in, but if we do not receive your bank transfers or cash in post orders by 10am on Tuesday 22nd (at the very latest), then your orders won’t be sent until the week later.  Cash in post orders will need to be sent on a next day Royal Mail service to ensure the payments arrive safely with us on Tuesday morning with our post person.

As usual, we’ll be using the majority of our break to develop Cylocybe (and Cyanita.com) further.  We’ll hopefully squeeze in some well needed time for visiting family and friends, just to remind them what we look like (it’s been that busy here!).

Some of the things we’ll be working on include new product ideas (especially for the DIYers!!), more payment options, getting a van for our business (we both just passed our driving tests), promotions for the Halloween / Guy Fawkes week and lots more ideas we need time to sort through and see what makes the cut.

Unless there is some absolute major issue which needs addressing – please hold off on the emails until we are back on Monday 28th.

Thank you, as always.

The Cylocybe team

 

– Saturday 5th October, 2019

Fuck PayPal.  The end of PayPal.

Cash, Bank Transfers and Cryptocurrencies available as per usual.

Sorry about this folks, but PayPal has such a moral disliking to our hugely popular microscopy spore products that they abruptly shut down their payment service with us yesterday.

..Not just that, they also ran off with our entire balance which we use for everything from stock to paying our utility bills! But it’s OK because they promise to give us it all back in 180 days! ..Seriously?!  If we were a small business, this would probably ruin us.

One interesting PayPal fact you might like to know:
With approximately 10,000 orders processed via PayPal so far, we had only two instances of people attempting to do a charge-back on us!  And one of them dropped as soon as we proved it was a scam (that customer must have been in a pretty rubbish place to feel he needed to resort to that with us..).  These figures are pretty awesome though, clearly a combination of amazingly honest customers and us doing a pretty decent job of handling everything nicely!

But we always knew that PayPal was the weakest link our chain.  These internet giants (mostly American, aren’t they?) rule the internet – whatever they say goes because they can.  They don’t give a toss about the wee people like us or you, it’s all about the dollar and power.  Their ideologies are our arch nemesis and the reason we even started this project – to prove that you could be a humanist and run a pretty cool store where people get a brilliant experience and a (sometimes life-changing) new hobby to indulge in..  There is so much crap in this world that we wanted to bring something good into it.

But don’t stress, just like in March ’19 when we were taken offline and had to rebuild ourselves a brand new website from scratch – we always come back bigger and stronger.  We are twice the size we were back then because we’re a relentless bunch.  Just as well we purchased an amazing new piece of equipment hours before PayPal struck – a gigantic 110Litre digital autoclave with a powerful air compressor (now bringing our total capacity up to 271L).  It feels like Christmas has come early for Cylocybe!  So you can all feel free to give us everything you got, we have the sterilising capacity to take you all on 😉

Bank transfer and cash in post payment options will remain available for UK customers and CoinPayments (for cryptocurrencies) will remain available for all customers.

We will be working on sourcing some new reliable and trustworthy payment methods over the coming weeks.  If any readers have or know of some good payment solutions which are reliable and not run by closed minded companies, please get in touch with us.

Thank you, as always.

The Cylocybe team