FAQs

How do I store my spores?

Keep spores at room temperature and out of any strong light. They do not need to be stored in a refrigerator.
They will stay viable for a few years when stored correctly.

Do you send products discreetly?

Yes, we do! Your order will be sent in a very secure, plain cardboard mailer envelope or box – which are glue sealed for better security than tape, with a tear-open strip.

There is no mention of our company name on any packages. A description of the contents is not needed for UK and EU orders. For International orders, a customs declaration is required and contents will be labelled as ‘Microscopy Samples’.

How do I grow…?

Unfortunately, due to time constraints we are unable to give detailed information on this.
We recommend resources such as youtube.com or shroomery.org

EXTREMELY IMPORTANT:
If your question specifically relates to Psilocybin producing species then we will not answer your questions. Cultivating these types of species has been illegal in the UK since 2005. We do not sell these products for customers to cultivate – this is made abundantly clear on the product pages where these are found. By asking questions like this, you aren’t just putting your own security and freedom at risk – you are putting us, our entire website and our legitimate business into jeopardy. Please don’t be that person!

How long can grow kits be stored for?

The sooner you use a grow kit, the better!

Moisture content in substrates is extremely important for successful colonisation – If you leave a substrate for too long before inoculating it, essential moisture content will be lost and you will greatly reduce your chances of success.

If you cannot inoculate your grow kit immediately, we advise that you can store it for a week.  This is the maximum storage time that we would advise, before you begin to highly risk too much moisture loss from the substrate.

Grow kits must have been inoculated within 10 days after your order was dispatched if you contact us with a colonisation issue.

IMPORTANT note about delivery of grow kits:
If you enter your shipping address incorrectly and your order is returned to us, or you do not collect your order from a depot and it is returned to us, we will give you the option to pay delivery again to have your order re-sent to you.
If it has been longer than 10 days since we dispatched your order, it is at your own risk that you have the same grow kits sent to you again.
If you would like fresh grow kits sent to you, you will need to place a new order.
We will not send you a refund on grow kits if it has been longer than 10 days since we dispatched your order, as the items have perished by our standards and we would not resell them.

Can I change/add to my order…?

We get a lot of emails from customers asking if they can change items in their order, change the shipping method they selected, add more items to their order, etc.. This means that we would need to manually collect payment for the added cost of these changes, note this on the order and communicate the change with our team – It may just seem like a small change to a customer, but when we have multiple customers each day requesting changes amongst the mountain of work we already have to try and complete, it becomes a huge hassle for us.

We need to maintain a simple record of the orders and payments received for our running of the business, so it is much easier if an order is simply placed, paid for and dispatched exactly as the order is recorded on our order system, rather than seperate payments being made for upgrades and added items to the order.  This also means we will be able to send more packages out each day instead of being hampered by time delays.

Please make sure that everything in your order is correct before you complete the checkout process – As we will need to request that you place a new order, after we have cancelled your current order, should you wish to change or add anything to your order.  Of course, this will also mean delays on dispatch as it’s likely that new customers will have already placed orders before your new order – meaning of course that their order numbers will be before you in the queue system.

Where are you based?

We are based in Scotland, UK. We are extremely lucky to have an excellent postal network in place with excellent links to the world, meaning that our international and domestic shipping often stuns our customers in regards to price and speed – you will see this mentioned repeatedly in our TrustPilot reviews!

Are the emails I send to you secure?

From our end, yes – our email system is hosted with ProtonMail.com who take privacy extremely seriously – as do we!
From your end, this will depend on your own email provider.. if you also happen to use ProtonMail (we recommend them to everyone!) all emails will be end-to-end encrypted.

Do you ship worldwide?

Yes, we ship everywhere!… But please note that it is your responsibility to know the laws of your country before placing an order. If your order does not pass through customs, it is not our responsibility.

When will you stock..?

Sorry for not having what you are looking for! We are always working to add to our collections and to have a continuous stock of your favourite products.. Best thing to do is drop us an email and let us know what you are looking for – We will then be able to update you with when stock is expected to arrive.. and we also love recommendations for new products!