FAQs

Please take the time to read through this page before getting in touch with us.
We may have already answered your question..

How long can spores be stored for?

We advise that spores can be kept for around 2 years. Although, there are lots of reports online of them being stored longer than this and still active!
Some advice is to store them refrigerated but there is no harm in storing them at room temperature.
It’s very important to keep them out of any direct light – storing them in a dark drawer is ideal.

How long can grow kits be stored for?

If you cannot use your grow kit right away, we would advise that you store it in a (clean) fridge for a maximum of 2 weeks.

If you can’t store it in a fridge, don’t leave it for any longer than 1 week.

The longer you leave it, the more moisture will be lost from the substrate and if too much moisture is lost, colonisation will just not happen.

Always inoculate your grow kits as soon as you possibly can!

I have some spore/culture solution left over, what do I do?

If you have any spore or culture solution left over in a syringe, keep the needle on it and put the needle cover on.

It’s best not to put the white syringe cap back on, as it will most likely have been lying out in the open air and contaminant spores (bacteria, moulds – they’re everywhere!) would have landed on it, so you would introduce these into your syringe if you screwed the cap back on.

Because the needle came from sterile packaging, it is completely clean and safe to attach to the syringe and leave on there until you are ready to use again.

Make sure to then store spore syringes in a cool, dark place – in a drawer is an ideal place and store culture syringes in a clean fridge.

Oh and before you use the syringe again, flame sterilise the needle until it is glowing red hot and this will ensure that you’re killing off anything that may be on there.

Or if you want to be extra careful, you can attach a new sterile needle.

How do I grow...?

Unfortunately, due to time constraints we are unable to give detailed information on how to grow every gourmet mushroom species.

However, there’s some amazing resources out there – Have a quick search online and you’ll find a wealth of information! There’s loads of YouTube videos if you’re a visual learner or there are some brilliant books on the subject too, like Growing Gourmet and Medicinal Mushrooms by Paul Stamets..

Engross yourself in the subject and you’ll enjoy the learning, trust us!

How should I store liquid cultures?

Liquid cultures should be kept refrigerated. Store them in a (clean!) fridge to keep them at their best and they will remain viable for around 12 months.

Do you send orders discreetly?

Your order will be sent in a very secure plain cardboard envelope or box – which are glue sealed for better security than tape, with an easy tear-open strip.

There is no mention of our company name on any packages.

Do you ship worldwide?

Yes! We ship everywhere.
All shipping options will be available at checkout.

Can I collect my order from you?

We don’t currently offer a collection service, but we may in the future!

There will be a collection option available at checkout if we do decide to offer this.

I made a mistake in my delivery address, what can I do?

A surprising number of customers enter their delivery address incorrectly at checkout.

If your order has not yet been dispatched, we can change the address details for you – but if you’ve already received dispatch notification, there is nothing we can do.

We will have to wait until your order is returned to us by the courier, and we will then give you the option to pay delivery costs again to have your order re-sent to you.

If your order is not returned to us by the courier (very rare) and is lost, we cannot offer a free replacement order or refund.

So, please double check your address when placing an order!

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If your order contains a grow kit – we will give you the option of us re-sending the same kit out to you, or for you to pay for a new one.

As noted on the grow kit product pages, we advise that kits are stored for 2 weeks maximum before inoculation – and it is likely that your order being returned to us by the courier may take longer than 2 weeks.

So, if you choose to have the same grow kit sent to you and more than 2 weeks have passed since your original dispatch date, this is at your own risk of the grow kit losing too much moisture and not working to its full potential.

If you request a refund on your order after it is returned to us and it has been longer than 2 weeks since your dispatch date – we will not refund the grow kit price from your order.

I missed the delivery, can you re-send?

If you miss the delivery of your order, the courier will return it to us (but this is not guaranteed).
Royal Mail will return the order to your local depot and it will be available for you to re-arrange delivery or collect for 30 days.

When/if we receive your order back from the courier – We will contact you to arrange for you to pay the delivery costs again and we can then re-send your order.

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If your order contains a grow kit – we will give you the option of us re-sending the same kit out to you, or for you to pay for a new one.

As noted on the grow kit product pages, we advise that kits are stored for 2 weeks maximum before inoculation – and it is likely that your order being returned to us by the courier may take longer than 2 weeks.

So, if you choose to have the same grow kit sent to you and more than 2 weeks have passed since your original dispatch date, this is at your own risk of the grow kit losing too much moisture and not working to its full potential.

If you request a refund on your order after it is returned to us and it has been longer than 2 weeks since your dispatch date – we will not refund the grow kit price from your order.

When will you stock...?

We are always working on stock levels – If an item you are looking for is out of stock, you can use the notification feature on the product to be sent an email when we re-stock it.

If you cannot find a specific product and/or would like to make a product suggestion – Get in touch with us, we welcome recommendations!

Why can't I pay using PayPal?

We often get asked why we don’t accept PayPal and other payment options…

The short answer: We would if we could.

We are limited to the payment options we have because of the hostility businesses like ours face from financial institutions. Forget the fact that all of our products are legal and sold for an entirely legitimate purpose, there is still a stigma surrounding some of the products we sell (most likely microscopy spores).

But in saying that, we have even had PayPal hold all of our money for 12months for a website that sold gourmet mushroom kits and didn’t stock microscopy spores at all… Maybe they just don’t like mushrooms, who knows?

We decide what we sell and don’t though, not some clueless representative of Paypal, Stripe or any other payment provider who is adamant that our spore syringes are used to inject into an arm (not even kidding..)

We face a constant battle to provide payment options on our website, so please don’t email us and suggest that we offer PayPal! (this happens weekly)

Where are you based?

We’re from bonnie Scotland, in the United Kingdom.

Are the emails I send to you secure?

On our end, yes – our email system is hosted with ProtonMail.com who take privacy extremely seriously – as do we!

From your end, this will depend on your own email provider.
If you also happen to use ProtonMail (we recommend them to everyone) all emails between us will be end-to-end encrypted.