Please be aware of our new dispatch times, as of January 2020
Grow Kits / Substrates
For orders containing products which are made to order, please allow for a dispatch time of 1 – 7 days after payment is received.
Spores / Cultures / Supplies
Orders which only contain spores, liquid cultures and/or supplies are dispatched within 3 days after payment is received.
Not including weekends or bank holidays.
At times when we are extremely busy, orders may take a little longer to send out. We are only human, and always do our best to get them to you as soon as possible.
Important note about dispatch times when using Bank and Cash Payments
The dispatch time of your order is based on when we receive your payment in full, not when you make the order.
It’s very important that you follow all of the instructions we send you when using these payment methods.
If you do not provide your order number as the payment reference when making a bank transfer or write your order number within the envelope when sending cash, we will have no idea which order the payment is for and so cannot update your order for dispatch – simple as that.
To avoid a delay in your order being dispatched, you just need to follow the instructions correctly – Let us know your order number and send us an email to confirm!