Please be aware of our dispatch times, as detailed below:
Grow Kits / Spawn Kits
Orders containing products which are made to order (grow kits, spawn kits, etc.) are dispatched on Wednesday, Thursday and Friday each week.
Orders paid on Friday, Saturday or Sunday are dispatched by Wednesday*
Orders on Monday or Tuesday are dispatched by Thursday*
If you make an order on Wednesday or Thursday, we aim to dispatch by Friday*
*At times when we are extremely busy, orders may take a little longer to send out. We are only human, but we always do our best to get them to you as soon as possible.
Spores / Cultures / Supplies
Orders which only contain spores, liquid cultures and/or supplies are dispatched Monday to Friday – with a priority on Monday and Tuesday of each week.
Our dispatch aim for these orders is same day if orders are paid before 12pm, but can take up to 2 business days.
Important note about dispatch times when using Bank and Cash Payments
The dispatch time of your order is based on when we receive your payment in full, not when you make the order.
i.e. If you make a grow kit order on Sunday but do not pay it until Tuesday, it wouldn’t be dispatched until Thursday.
It’s very important that you follow all of the instructions we send you when using these payment methods.
If you do not provide your order number as the payment reference when making a bank transfer or write your order number within the envelope when sending cash, we will not know who sent the payment and so cannot dispatch your order – simple as that.
To avoid a delay in your order being dispatched (and sending us free money!), you just need to follow the instructions correctly – Let us know your order number and send us an email to confirm!