Contact Us

Please use the contact form below to get in touch with us.

There is now a dedicated form for this type of query:

Resolve a Payment Issue

If your order shows as cancelled on your account, it may be a sign of an issue but not necessarily!

If you paid using Coinpayments.net, this is normal behaviour and you do not need to get in touch with us - we will change it to 'Paid' when we manually verify the payment (it can take a day or two max).

However, if the payment was a Bank Transfer - then it may be a sign that something has went wrong, so fill out the form titled 'No confirmation email after paying more than 2 working days ago' instead..

Please expect delays to our regular pre-pandemic dispatch times of 1-7 days.

These are exceptional times and we are receiving 5 times the volume of orders we would usually receive on a daily basis, and considering we are the biggest in the UK we were already going at full tilt.

The good news is that we have tweaked so many parts of our business to adapt to what could be the new norm and are even in the process of obtaining a large industrial business premise scale up what we are able to achieve.

Thank you.

Your name

Your e-mail

Order number

Date and time paid

Your message

We will try our absolute best to do this in time for you.

The below information is crucial for us to confirm that it is you.

If these details do not EXACTLY match your order, then we won't process your request.

Your name

Your e-mail

Order number

Date and time of order

What did you order

Address you originally ordered to

New address you want this order sent to

Your message

We will try our absolute best to do this in time for you.

The below information is crucial for us to confirm that it is you.

If these details do not EXACTLY match your order, then we won't process your request.

If the price doesn't exactly match, you will need to send us the extra payment on top. But be aware, certain products are made-to-order and this could result in extra delays. Any refunds are processed after a few days.

Your name

Your e-mail

Order number

Date and time of order

What did you order

Address you ordered to

What would you like to change

Your message

The postal system isn't running as smoothly as it normally would be during a global pandemic.
If you really do believe your order may be lost, speak to your neighbours as most of the time that's where it is.
If all else fails, contact the courier directly for information.

If you are still struggling to find answers after performing all of these steps, then get in touch.

Your name

Your e-mail

Order number

Date of dispatch email

Address you ordered to (exactly please)

Courier tracking code

Your message

Other than the guides which are available and always improving, we don't currently have the extra time needed to answer cultivation questions. Sorry about this.

If the item(s) you wish to return cannot be sent to another customer then we cannot accept it.

Examples of non-valid items: pre-sterilised grow kits, pre-sterile substrates and mushroom cultures.
(we simply cannot guarantee the contents have not been tampered with and out of safety for our customers).

We will accept returns on most other items from our site as long as the products are in great condition to be re-sold.

Your name

Your e-mail

Order number

Items you wish to return

Your message

On the product page, you should see an instock notifier button - just enter your email and you will be notified when it comes back in stock 🙂

If the item you would like hasn't ever been available on our site, tell us in the 'Ideas and Suggestions' dropdown form and we'll have a think about stocking it.

Before filling this form in, please make sure you check exactly what you ordered first to make sure you've not ordered the wrong thing - the majority of emails turn out to be that case! So to avoid the awkwardness of this situation, please be absolutely sure first.

If it turns out we have sent the wrong item, we will get this sorted for you asap.

Please fill out every part of the form and include a clear picture of what you did receive from us.

Your name

Your e-mail

Order number

Order date

What item(s) did you receive from us

What item(s) where you meant to receive from us

Supporting picture of items

Your message

Thank you so much in advance, we absolutely love hearing ideas and suggestions from our customers!

Your name

Your e-mail

Your message

For all other queries.

Please give as much information as possible.

Your name

Your e-mail

Your message

Simply log in to your account, go to the orders page and there you can select 'Cancel / Refund'. If you cannot see this option, it means it's too late to cancel your order as it's already dispatched.

If the order is already processing, we may deduct a small restocking fee from any refund you receive of no more than 10% of the order total.